FAQ

GENERAL INFORMATION

What time are check-in and check-out?

What are the reception hours?

What languages are spoken at the reception?

Where is the property and how can I reach it?

Is there parking?

Is there an elevator?

Is Wi-Fi available?

Are pets welcome?

Do you provide a luggage storage service?

What amenities are included in the rooms?

Do I need to pay a city tax?

What credit cards do you accept?

CHECK-IN/CHECK-OUT

How does check-in work?

Can I request early check-in?

Can I request late check-out?

PROPERTY & SERVICES

Is a transfer service available?

Is there a charging station for electric cars?

Are children allowed at the property?

How far are the ski slopes from the facility?

Do you offer ski and boot storage?

Are there any ski rentals nearby?

Do you organize lessons or ski guides?

ROOMS

Are baby cribs and cots available?

Are there accessible rooms?

BREAKFAST

Is breakfast included?

What time is breakfast served?

Where is breakfast served?

What kind of breakfast is served?

Are gluten-free, vegetarian, or vegan options available?

RESTAURANTS & BARS

Is there a restaurant at the property?

Are gluten-free, vegetarian, or vegan options available?

Is there a bar on site?

SPA, POOL & GYM

Is there a SPA/wellness center at the property?

Do you provide a Spa/wellness center kit?

Is there a pool at the property?

Is there a gym available at the property?

What are the gym hours?

ACTIVITIES, EXPERIENCES & EVENTS

Do you provide a concierge service?

Do you arrange tours and excursions in the surrounding area?

Do you host weddings or private events?

MEETING & BUSINESS

Are meeting rooms available at the property?

What services does the property offer for business guests?/What services are available for business guests?

PAYMENTS AND CANCELLATIONS

What is your cancellation policy?