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FAQ 1

FAQ

General Information

What time are check-in and check-out?

Check-in: from 3 PM
Check-out: until 10 AM

What are the reception hours?

The reception is open 24 hours a day.

What languages are spoken at the reception?

Our staff speaks Italian and English.

Where is Hotel Cilicia located, and how can I get there?

Hotel Cilicia is located at Via Cilicia 7.
You can reach us by taking bus routes 77, 360, or 628, or by taking Metro Line B (Roma San Giovanni).
For more information, we invite our guests to visit the dedicated page:

Does Hotel Cilicia have a parking lot?

Yes, for a fee.

Does the Hotel Cilicia have an elevator?

Yes, Hotel Cilicia has 2 elevators.

What accessibility features does Hotel Cilicia offer?

Does Hotel Cilicia have Wi-Fi?

Yes.

Are pets allowed?

Yes, small pets only.

Do you provide a luggage storage service?

No. However, upon request, they may be left with the front desk.

What amenities are included in the rooms?

All of our rooms are equipped with air conditioning, Wi-Fi, a minibar, a safe, a TV, a hair dryer, and complimentary toiletries. They are also all soundproofed for maximum comfort.

Do I need to pay a city tax?

Yes, the tourist tax is €6 per person per night.

What credit cards do you accept?

We accept Bancomat, Visa, Mastercard, and Amex for payment.

Check-in / Check-out

How does check-in work at Hotel Cilicia?

The check-in process is handled by our staff at the front desk.

Can I request early check-in?

Yes, subject to availability.

Can I request late check-out?

Yes, subject to availability and for an additional fee.

Property and Services

Is there a shuttle service to and from Hotel Cilicia?

No, we do not offer a shuttle service to and from our hotel.

Is there a charging station for electric cars?

No, we do not have charging stations for electric cars.

Can children stay at Hotel Cilicia?

Yes, children are welcome.

Rooms

Are baby cribs and cots available?

Yes, upon request for an additional fee.

Are there accessible rooms?

Yes, we have one single room and one double/twin room for guests with disabilities.

Breakfast

Is breakfast included?

Yes, breakfast is included in the stay.

What time is breakfast served?

Breakfast is served from 7:00 a.m. to 10:30 a.m.

Where is breakfast served?

Breakfast is served in the dedicated breakfast room.

What kind of breakfast is served?

We serve a continental-style breakfast buffet.

Are there any gluten-free, vegetarian, or vegan options available?

Yes, upon request.

Restaurants and Bars

Is there a restaurant at Hotel Cilicia?

No, Hotel Cilicia does not have a restaurant.

Is there a bar at Hotel Cilicia?

Yes, our hotel has a bar.

Activities, Experiences and Events

Do you provide a concierge service?

No, we do not offer concierge services.

Do you arrange tours and excursions in the surrounding area?

No, we don't.

Payments and cancellations

What is your cancellation policy?

Cancellation policies vary depending on the offer selected at the time of booking.